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郭新帅

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Paper Publications

Understanding Customers’Compliance Behaviour to Frontline Employees’ Fuzzy Requests, Journal of Services Marketing, 2018, 32(2): 235-246

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Next One:Do buyers express their true assessment? Antecedents and consequences of customer praise feedback behaviour on Taobao, Internet Research, 2016, 26(5): 1112-1133

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